Inbound email triage and smart routing

How it works

1. 01Webhook passes each new email to the model
2. 02Intent (new quote request, complaint, billing, order status, spam) and sentiment are detected, including threats of legal action
3. 03Labels such as AI/Quote or AI/Urgent complaint are applied; invoices go to the bookkeeper, quotes to sales, complaints to the owner
4. 04Critical emails trigger an SMS or Telegram alert

Related services

• Customer support automationCommon questions answered, the rest routed with context.

Industries

• Accounting and bookkeeping firms

Related terms

• RAG (retrieval-augmented generation)
• Hallucination (AI)
• Human in the loop
• WISMO (Where is my order?)
• Warm transfer (human handoff)

Recipes in this category

• Knowledge-base reply drafts (human-in-the-loop)
• Data extraction from email into CRM
• Attachment and invoice parser
• Webshop lifecycle emails and WISMO autopilot
• VIP handling and automatic escalation
• Daily executive inbox brief