Repetitive business process automation (BPA and modern AI-RPA)

Complaint and returns handling (smart dispute and RMA triage)

On a complaint the AI reads tone and severity, asks for missing evidence (photo of the faulty product, invoice number, video of the failure), and decides by rules: under 10,000 Ft it issues the credit note and offers an instant refund or replacement (customer satisfied in a minute, company saves 5,000 Ft of agent time); complex cases get full documentation prepared for the technical lead's decision.

Source: AI Automation Market Report and Practical Guide (2025–2026)